Remedy web services pdf

Define a catalog of service request types that reflect what services you offer to your internal or external customers. Main Menu Featured Products. FootPrints Careers. Let us know how we can help. General inquiries and locations Contact Us. Knowledge Management Bring key information to customers and support personnel, right where they need it.

Built-in Knowledge Centered Service KCS to help deliver fast and accurate service and support Lifecycle management of knowledge articles for effective curation and up-to-date information Robust multi-media content for enhanced support External knowledge integrations to bring in multiple and disparate sources to help resolve issues.

Enjoy flexible and configurable cloud-based multi-service, multi-provider incident brokering Collaborate effectively with service vendors to troubleshoot and resolve issues Tightly integrate incident, problem and change management with leading agile dev solutions Audit service performance capabilities to measure service integrity.

Smart Reporting Turn powerful reports into stunning dashboards quickly and easily. Includes 90 out-of-the-box reports to get started quickly Create custom reports and dashboards Use the storyboard feature to create slide shows with functional report data Share and get insights with collaboration features Get automated insights based on the relevance of data.

Change Management Document and coordinate activities for change requests across your entire IT landscape—from data centers to desktops. Release Management Combine multiple change requests into a single release and manage all related activity in support of a successful release.

Track and manage change and deployment activities Automatically notify stakeholders at every phase of the release process Meet auditable requirements for traceability through service transition Deliver changes faster at an optimum cost and with minimized risk. This knowledge article may contain information that does not apply to version Please refer to Article Number for more information about troubleshooting BMC products in containers.

URL Name. Remedy AR System. Sort by:. Search this feed Skip Feed View This Post. July 10, at AM. Log In to Comment. View This Post. Sally Ludwig published this new Knowledge. March 16, at PM. Share This Page. Follow Following Unfollow.